Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit this site or place an order. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect

Information you give us when you place an order or sign up for marketing: name, email address, billing and delivery address, telephone number, and the contents of your order. Payments are processed by our payment providers; we do not store full card details.

Information collected automatically: pages visited, IP address, device type, and similar usage data, via cookies and analytics.

How we use it

To process and ship your orders, communicate with you about an order, prevent fraud, comply with legal obligations, and — where you have consented — to send marketing communications. Our lawful bases are contract, legal obligation, legitimate interests, and consent.

Sharing

With our payment providers, couriers, hosting and email infrastructure, and analytics tools, only as needed to operate the service. We do not sell personal data.

Your rights

Under UK GDPR you have rights of access, rectification, erasure, restriction, objection, and portability. To exercise any right, email go@veltashop.uk. You may also lodge a complaint with the Information Commissioner’s Office (ico.org.uk).

Cookies

We use cookies for cart functionality, analytics, and marketing where consented. You can manage cookies in your browser settings.

Contact

Questions about this policy: go@veltashop.uk.