Terms of Service

Terms of Service

By accessing this site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

Acceptance of orders

Placing an order is an offer to purchase. We accept it when we send you a dispatch confirmation. We reserve the right to cancel any order before dispatch, including in cases of pricing or stock errors, suspected fraud, or where we cannot ship to your destination.

Pricing and payment

Prices are shown in GBP and include VAT where applicable. Total payable at checkout includes any taxes and shipping. Payment is taken in full at the time of order.

Shipping and delivery

Shipping terms are set out on our Shipping Policy page.

Returns

Return rights are set out on our Refund Policy page.

Intellectual property

All content on this site (text, images, logos, layout) is owned by us or our licensors and is protected by copyright. You may not reproduce or redistribute it without permission.

Limitation of liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law (including for death, personal injury caused by negligence, or fraud). Subject to that, our total liability arising from any order is limited to the amount you paid for that order.

Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these Terms: go@veltashop.uk.

Worldwide Shipping

Complimentary on every order, dispatched within 48 hours from our facility.

Client Services

Mon–Fri, 9am–6pm GMT. Speak directly with a footwear specialist.

Curated Selection

Hand-picked silhouettes and exclusive collaborations.

Secure Checkout

256-bit encrypted checkout. We never store your card details.