Frequently Asked
Where do you ship to?
We ship worldwide. Complimentary shipping is included on every order.
How long does delivery take?
Orders are dispatched within 48 hours of being placed. Once dispatched, delivery times vary by destination — a tracking link is sent by email when your order ships.
What is your returns policy?
You may return unworn items in original packaging within 14 days of receipt for a full refund. Full details on our Refund Policy page.
How are sizes shown?
Sizes are listed in the size chart on each product page. UK sizes are the default; convert to EU and US using the chart on each listing.
How can I contact you?
Email go@veltashop.uk or use the Contact page. Our team replies Mon–Fri, 9am–6pm GMT.